Terms
- Rental Agreement: By renting a vehicle from our company, you agree to the terms and conditions outlined in the Rental Agreement provided at the time of pickup. The Rental Agreement governs the terms of the rental and includes important information regarding insurance coverage, liabilities, and rental duration.
- Driver’s License and Age Requirements: To rent a vehicle, you must be at least 21 years old (25 years old for luxury and specialty vehicles) and possess a valid driver’s license, issued at least one year prior to the rental period. International renters must present a valid passport in addition to a driver’s license. The driver’s license must be in English or accompanied by an international driving permit (IDP) if it is not in English.
- Reservation and Payment: Reservations can be made online. A valid credit card is required for payment and to secure the reservation. Full payment, including rental charges, taxes, and fees, is due at the time of pickup. We accept major credit cards (Visa, Mastercard, American Express) and debit cards associated with a major credit card logo.
- Cancellation and Modification: Reservations can be canceled or modified, subject to our cancellation policy. Cancellation fees may apply, depending on the timing of the cancellation. Cancellations within 24 hours of the pickup time may incur a cancellation fee equivalent to one day’s rental charge. Modifications are subject to availability and may incur additional charges. Refer to the Rental Agreement or contact our customer service team for detailed information.
- Late Returns: Late returns may be subject to additional charges. We provide a grace period of [1 hour] before an extra day’s rental fee is applied. If you anticipate returning the vehicle after the agreed-upon drop-off time, please inform us in advance.
- Insurance and Liability: Our vehicles are covered by third-party liability insurance. Additional insurance options, such as collision damage waiver (CDW) or personal accident insurance (PAI), may be available at an extra cost. Refer to the Rental Agreement for specific coverage details and associated responsibilities. The renter is responsible for any damage to or loss of the vehicle, regardless of fault.
- Vehicle Usage and Restrictions: The rented vehicle is intended for personal use and should not be used for any illegal activities, including but not limited to speeding, reckless driving, or transporting illicit substances. The vehicle should not be driven outside the designated area or country without prior authorization. Smoking and carrying pets inside the vehicle are strictly prohibited.
- Vehicle Maintenance and Care: The renter is responsible for maintaining the vehicle during the rental period, including checking fluid levels, tire pressure, and reporting any mechanical issues promptly. Regular fuel refills are required, and the vehicle should be returned with the same fuel level as at the time of pickup.
- Accidents and Damage: In the event of an accident, damage, or theft, please notify the appropriate authorities and our company immediately. Failure to report incidents promptly may result in additional liabilities. You are responsible for any damage to the vehicle during the rental period. If damage occurs, please contact our roadside assistance line or customer service team immediately.
- Termination of Rental: Our company reserves the right to terminate the rental agreement and repossess the vehicle at any time if the renter violates the terms and conditions, exhibits unsafe driving practices, or engages in any illegal activities. In such cases, no refunds will be provided, and the renter will be responsible for any associated costs or damages.
- Privacy and Data: By providing your personal information during the reservation process, you consent to the collection, storage, and processing of your data for the purpose of rental operations and compliance with legal requirements. We respect your privacy and handle your data in accordance with applicable privacy laws. Please refer to our Privacy Policy for detailed information on data collection.